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FAQ

Products

How can I find more information about a product?

Each product has the option to download the technical specifications. Please select the link below product name where it says “Download Product Page PDF” to open. Or you can email us your question at [email protected] We aim to reply in 1 working day.

I cannot see the size I need, can you still help?

For some product lines there are many size options available, and we list the most popular options only. If you need a different size please email [email protected] and we will send you a quote.

I cannot find what I need. Can you still help?

MRS Scientific has an extensive catalogue range, but it is impossible to include every item we can offer. We can usually source 99% of standard lab needs, or if we cannot help we will try to direct you to a specialist. Please email [email protected] with details of your requirement and we will send you our best offer. If we cannot help we will confirm immediately.

How do I use your products?

Products are intended for professional use only. Operating instructions for equipment can be emailed on request by contacting [email protected]. How to use glassware etc. should be detailed in your laboratory procedure manual.

What accessories will I need?

Accessories for each item will be listed in the product pdf. Please select link below product name where it says “Download Product Page PDF” to open

Can I buy my chemicals and reagents from MRS Scientific?

Yes, we supply a full range of reagents / agars / test kits / solvents for a wide range of applications, including for analysis, life sciences, testing, research, etc, (Subject to legal regulations) but we do not supply chemicals online. Please email your requirement to [email protected] and we will send you best quote. If you have a preferred brand we can usually accommodate you.

Ordering

How much are the delivery costs?

Delivery charges depend on destination and weight of the order. When you place the order we will advise delivery charge at that time and send a proforma invoice, including freight costs.

Do prices include VAT Charges?

Prices are excluding VAT. Applicable taxes will be included on the proforma invoice we send you to make the payment.

When will I receive my order?

We aim to despatch stock items immediately, and U.K. deliveries are usually withing 2 working days. For non-stock or made-to-order items we will advise lead time on the proforma invoice.

How do I know goods have been despatched?

We will send you a despatch email when goods are sent. For overseas customers we will send copy of airwaybill/bill of lading and commercial invoice by email so you can start the customs clearing process.

Can I order as a private individual or do you only supply businesses?

Yes, we can supply individuals, subject to any legal restrictions for selected items, and subject to our terms and conditions.

I’ve never ordered from you before, can I still order on the website?

Yes, you will be prompted to register during the ordering process.

I’ve forgotten my password, should I re-register?

No, please go to log in and select “Lost your password?” on the log in screen.

How do I pay for my order?

When you place the order we will advise delivery charge and send a proforma invoice by email, including freight costs and any applicable VAT Charges. Payment can be made by bank transfer, or by credit/debit card with our secure payment partner (PayPal). Please reply to the proforma email stating you wish to pay by card and we will send you a secure payment link.

You do not need to have a PayPal account to use the credit card system.

Can I open a credit account with you?

We do not offer credit for initial web orders. You can obtain credit by paying with credit card only. For established customers credit account is by application to [email protected]

Can I buy items if I am not in U.K. ?

Yes, we specialise in supply to all destinations worldwide and have established customers in 6 continents. We will include shipping costs to local international airport / seaport only. Local customs clearance and application local import duties and taxes are not included. You can use your own clearing agent, or we can suggest one if you do not have a preference.

My goods have not arrived, what do I do now?

Please email [email protected] with your order details.

I placed order in error, how do I cancel?

Please reply to your proforma invoice email requesting to cancel or contact [email protected] We always aim to reply within 1 working day.

I have a problem with my delivery, what should I do now?

Please contact [email protected] with details of the problem. We always aim to reply within 1 working day.

How do I return a product to you?

Before returning any item, contact [email protected] to obtain a Returns Number. This must be done within 14 days of receipt of your order.