FAQ

Each product has the option to download the technical specifications. Please select the link below product name where it says “Download Product Page PDF” to open. Or you can email us your question at sales@mrs-scientific.com We aim to reply in 1 working day.

For some product lines there are many size options available, and we list the most popular options only. If you need a different size please email sales@mrs-scientific.com and we will send you a quote.

MRS Scientific has an extensive catalogue range, but it is impossible to include every item we can offer. We can usually source 99% of standard lab needs, or if we cannot help we will try to direct you to a specialist. Please email sales@mrs-scientific.com with details of your requirement and we will send you our best offer. If we cannot help we will confirm immediately.

Products are intended for professional use only. Operating instructions for equipment can be emailed on request by contacting sales@mrs-scientific.com. How to use glassware etc. should be detailed in your laboratory procedure manual.

Accessories for each item will be listed in the product pdf. Please select link below product name where it says “Download Product Page PDF” to open

Yes, we supply a full range of reagents / agars / test kits / solvents for a wide range of applications, including for analysis, life sciences, testing, research, etc, (Subject to legal regulations) but we do not supply chemicals online. Please email your requirement to sales@mrs-scientific.com and we will send you best quote. If you have a preferred brand we can usually accommodate you.

Delivery charges depend on destination and weight of the order. When you place the order we will advise delivery charge at that time and send a proforma invoice, including freight costs.

Prices are excluding VAT. Applicable taxes will be included on the proforma invoice we send you to make the payment.

We aim to despatch stock items immediately, and U.K. deliveries are usually withing 2 working days. For non-stock or made-to-order items we will advise lead time on the proforma invoice.

We will send you a despatch email when goods are sent. For overseas customers we will send copy of airwaybill/bill of lading and commercial invoice by email so you can start the customs clearing process.

Yes, we can supply individuals, subject to any legal restrictions for selected items, and subject to our terms and conditions.

Yes, you will be prompted to register during the ordering process.

No, please go to log in and select “Lost your password?” on the log in screen.

When you place the order we will advise delivery charge and send a proforma invoice by email, including freight costs and any applicable VAT Charges. Payment can be made by bank transfer, or by credit/debit card with our secure payment partner (PayPal). Please reply to the proforma email stating you wish to pay by card and we will send you a secure payment link.

You do not need to have a PayPal account to use the credit card system.

We do not offer credit for initial web orders. You can obtain credit by paying with credit card only. For established customers credit account is by application to accounts@mrs-scientific.com

Yes, we specialise in supply to all destinations worldwide and have established customers in 6 continents. We will include shipping costs to local international airport / seaport only. Local customs clearance and application local import duties and taxes are not included. You can use your own clearing agent, or we can suggest one if you do not have a preference.

Please email customerservice@mrs-scientific.com with your order details.

Please reply to your proforma invoice email requesting to cancel or contact customerservice@mrs-scientific.com We always aim to reply within 1 working day.

Please contact customerservice@mrs-scientific.com with details of the problem. We always aim to reply within 1 working day.

Before returning any item, contact customerservice@mrs-scientific.com to obtain a Returns Number. This must be done within 14 days of receipt of your order.